Tours and Travel Coordinator

Faraja is a Swahili word that means “comfort,” which is why we at Faraja Safaris aim at building your best experiences at your comfort. Through tourism and travel, we connect your spirit of adventure to your fantasy, bringing them to life and at the same time giving you a home-away-from-home customized experience. We are the number one tour operator and travel agency in East Africa, looking out for your safari needs for your comfort.

VACANCY ANNOUNCEMENT!

About Faraja Safaris.

Liaise with airlines, hotels, tour operators, transport services, and local guidelines, negotiate rates, and ensure favourable terms with service providers while maintaining a database of trusted vendors and destination contacts. Act.ts.s..nd well-planned in every way. A strong sense of organization, meticulousness, and a love of travel are prerequisites for this role. In East Africa, look out for your safari needs for your comfort.

Position: Tours and Travel Coordinator.

Reports to: Social Enterprise Manager

Location: Kampala

Liaise with airlines, hotels, tour operators, transport services, and local guidelines, negotiate rates, and ensure favourable terms with service providers while maintaining a database of trusted vendors and destination contacts, well-planned in every way. A strong sense of organization, meticulousness, and a love of travel are prerequisites for this role.

Responsibilities and Duties (Skills):

• Plan and organize travel itineraries for individual clients and group tours, including flights, accommodations, transportation, and activities.
• Coordinate with airlines, hotels, tour operators, and other travel service providers to make reservations and bookings.
• Research destinations, attractions, and travel options to provide clients with relevant information and recommendations.
• Communicate with clients to understand their travel preferences, budget constraints, and special requirements.
• Provide personalized assistance and support to clients throughout the booking process and during their travels.
• Handle inquiries, requests, and issues from clients in a prompt and professional manner, ensuring high levels of customer satisfaction.
• Keep up-to-date with travel industry trends, regulations, and developments to provide accurate and timely information to clients.
• Collaborate with other team members to optimize processes, improve service quality, and achieve business goals.
• Act as the primary point of contact for travellers before, during, and after their trip and respond to inquiries and resolve travel-related issues promptly.
• Maintain accurate records of bookings, payments, and other relevant information using our booking system and databases.
• Liaise with airlines, hotels, tour operators, transport services, and local guidelines, negotiate rates, and ensure favourable terms with service providers while maintaining a database of trusted vendors and destination contacts.
• Assist with administrative tasks, such as preparing travel documents, invoices, and reports, as needed, as well as ensuring that all the necessary documents are in order.

Qualifications:

• Bachelor’s degree in hospitality management, Tourism, Business Administration, or related field preferred.
• Proven experience in the travel industry, with a minimum of two (2) years in a similar role.
• Strong knowledge of travel booking systems, reservation procedures, and travel-related regulations.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and travel partners.
• Outstanding organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize workload.
• Customer-focused attitude and a genuine passion for travel, with a commitment to delivering exceptional service.
• Proficiency in computer software and applications, including the MS Office suite and travel booking platforms.
• Ability to work independently and as part of a team in a fast-paced environment, with a positive attitude and a willingness to learn.

To Apply:

Applications (Cover letter, CV, and certified academic documents) should strictly be sent by email to [email protected] as one document clearly addressed to the Hiring team, not later than 29th June 2025 by 5:00 PM. We will respond to ONLY shortlisted candidates.

Whilst all applications will be assessed strictly on their merits, qualified WOMEN are especially encouraged to apply. Faraja Safaris is an equal opportunity Employer.

Disclaimer: Faraja Safaris does not solicit money from its Applicants!